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Total quality management in government : a practical guide for the real world / by Cohen, Steven,1953 September 6-(CARDINAL)193580; Brand, Ronald,1928-(CARDINAL)206751;
Includes bibliographical references (pages 217-221) and index.
Subjects: Public administration.; Total quality management.;
Available copies: 1 / Total copies: 1
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Excellence in government : total quality management in the 1990s / by Carr, David K.(CARDINAL)204400; Littman, Ian D.(CARDINAL)204401;
Includes bibliographical references (pages 311-317) and index.
Subjects: Public administration.; Total quality management.;
Available copies: 2 / Total copies: 2
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Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / by Keehley, Patricia,1955-(CARDINAL)274999;
Includes bibliographical references (pages 241-244) and index.
Subjects: Total quality management in government; Benchmarking (Management);
Available copies: 1 / Total copies: 1
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Quality matters : seeking confidence in evaluating, auditing, and performance reporting / by Schwartz, Robert,1959-(CARDINAL)273242; Mayne, John,1943-(CARDINAL)273240;
Includes bibliographical references and index.
Subjects: Total quality management in government.; Public administration; Organizational effectiveness; Quality assurance.; Comparative government.;
Available copies: 1 / Total copies: 1
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Making results-based state government work / by Liner, E. Blaine.(CARDINAL)136949;
Includes bibliographical references (page 97).
Subjects: Total quality management in government.; Government productivity.; Waste in government spending.; Program budgeting; State governments;
Available copies: 1 / Total copies: 1
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Meeting the challenges of performance-oriented government / by Newcomer, Kathryn E.,1949-(CARDINAL)196535; Center for Accountability and Performance (American Society for Public Administration)(CARDINAL)267987;
Includes bibliographical references.
Subjects: Conference papers and proceedings.; Government productivity; Total quality management in government; State governments; Program budgeting;
Available copies: 1 / Total copies: 1
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Common sense government : works better and costs less / by National Performance Review (U.S.)(CARDINAL)217912; Gore, Al,1948-(CARDINAL)189909;
Includes bibliographical references.
Subjects: Administrative agencies; Bureaucracy; Customer services; Government productivity; Total quality management in government;
Available copies: 1 / Total copies: 1
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Development review in local government : benchmarking best practices / by Ammons, David N.(CARDINAL)171884; Davidson, Ryan A.(CARDINAL)291244; Ewalt, Ryan M.(CARDINAL)291242; University of North Carolina at Chapel Hill.School of Government.(CARDINAL)270093;
Subjects: Benchmarking (Management); Land use; Local government; Real estate development; Total quality management.;
Available copies: 3 / Total copies: 5
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Improving government performance : an owner's manual / by DiIulio, John J.,Jr.,1958-(CARDINAL)188714; Garvey, Gerald,1935-2000.(CARDINAL)124720; Kettl, Donald F.(CARDINAL)146671;
Includes bibliographical references (pages 83-85) and index.1400L
Subjects: Administrative agencies; Government productivity; Civil service reform;
Available copies: 1 / Total copies: 1
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Thinking about quality : progress, wisdom, and the Deming philosophy / by Dobyns, Lloyd.(CARDINAL)162788; Crawford-Mason, Clare.(CARDINAL)178478;
Includes bibliographical references (pages 260-270) and index.The devils -- Systems -- Variation, knowledge, and psychology -- The 14 points -- Zytec and Wallace -- Deming and Baldrige -- Baldrige history -- Education and health care -- The pentagon and the press -- Governments.W. Edwards Deming's revolutionary management ideas brought about a complete turnaround at companies like Ford, Xerox and General Motors. His name is legendary in Japan for the role he played in reinvigorating their industries after World War II. But American managers, many of them looking for a quick-fix recipe for success, undertook the Deming method as if it were a simple management plan. What they failed to recognize was that the Deming method is a philosophy - and calls for radical changes in how we think about everything we do. It represents a holistic worldview and not the fragmented, analytical approach westerners are most comfortable with.And they draw the most useful connection so far between Deming's famous 14 Points and the seven criteria of the Malcolm Baldrige Award, on which the federal government's effort to reinvent itself will be based, business contestants are judged, and future educational reform may be modeled. Using examples ranging from a New York inner-city high school to the U.S. Department of the Navy, they show how Deming's ideas can work in areas such as education, health care, government and the press.In Thinking About Quality, Lloyd Dobyns and Clare Crawford-Mason, who worked with Dr. Deming for over a dozen years and are the authors of Quality or Else and its companion PBS series, take readers through the basic tenets of Deming's ideas, which for the first time are interpreted as much more than a list of things to do. They describe the changes that must be undertaken in order to practice Deming effectively; they show managers how to view the Deming method, how to interpret it and use it - and, most important, how to think about it.The authors' extensive research and investigation of companies and agencies using Deming has helped them isolate the "devils" that prevent American managers from fully integrating the kind of radical change required by philosophies such as Deming's. They address the core of Deming's beliefs, what he called Profound Knowledge, as the authors write, "until you are acquainted with Deming's philosophy, you have little or no hope of understanding what he is doing or why he's doing it, or, how your organization might improve." Dobyns and Crawford-Mason also explore how Americans have historically viewed systems and help managers place the Deming method within their own understanding of this concept.
Subjects: Quality control.; Total quality management.; Industrial management.;
Available copies: 1 / Total copies: 1
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Results 1 to 10 of 12 |