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Managing reference today : new models and best practices / by Cassell, Kay Ann,author.(CARDINAL)194845;
Includes bibliographical references and index.Understanding reference services and collections today -- Moving toward new models of reference services -- Identifying new ways of providing reference services and communicating with users -- Choosing newer and better staffing models for ways of utilizing staff -- Providing outreach -- Bringing necessary change to the education and training of reference librarians -- Keeping up with change through more effective assessment -- Accepting how reference resources necessarily shape reference services -- Preparing to better serve our patrons today and tomorrow.
Subjects: Reference services (Libraries); Reference services (Libraries);
Available copies: 1 / Total copies: 1
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Reference and information services : an introduction / by Bopp, Richard E.(CARDINAL)204127; Smith, Linda C.(CARDINAL)169823;
Includes bibliographical references and indexes.
Subjects: Reference services (Libraries); Information services.;
Available copies: 1 / Total copies: 1
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Reference service : an annotated bibliographic guide / by Murfin, Marjorie E.,1930-2018.(CARDINAL)176295; Wynar, Lubomyr Roman,1932-2017.(CARDINAL)147881;
Subjects: Bibliographies.; Reference services (Libraries);
Available copies: 1 / Total copies: 1
On-line resources: Suggest title for digitization;
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Reference service : an annotated bibliographic guide supplement, 1976-1982 / by Murfin, Marjorie E.,1930-2018.(CARDINAL)176295; Wynar, Lubomyr Roman,1932-2017.(CARDINAL)147881;
Subjects: Bibliographies.; Reference services (Libraries);
Available copies: 1 / Total copies: 1
On-line resources: Suggest title for digitization;
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Conducting the reference interview [videorecording] / by Birkmeyer, Carl.(CARDINAL)228200; Card, Brenda.; Gilbert, Jennifer.(CARDINAL)652710; Library Video Network.(CARDINAL)167204;
Writer/producer, Carl Birkmeyer ; co-producer/editor, Brenda Card.Hosted by Jennifer Gilbert.Illustrates the stages of a reference interview and reviews the steps necessary for a successful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program were taken from real occurrences.Adults.VHS.
Subjects: Video recordings for the hearing impaired.; Interviewing.; Reference services (Libraries);
Available copies: 2 / Total copies: 2
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Conducting the reference interview : a how-to-do-it manual for librarians / by Ross, Catherine Sheldrick.(CARDINAL)186234; Nilsen, Kirsti.(CARDINAL)266263; Dewdney, Patricia.(CARDINAL)208143;
Includes bibliographical references and index.Conducting an effective reference interview -- Using the first 30 seconds to set the stage for the reference interview -- Finding out what they really want to know -- Moving beyond negative closure -- Exploring special contexts for reference interview -- Performing the reference interview in an electronic environment -- Establishing policy and training for the reference interview.This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.
Subjects: Reference services (Libraries); Interviewing.;
Available copies: 4 / Total copies: 4
On-line resources: Suggest title for digitization;
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Conducting the reference interview : a how-to-do-it manual for librarians / by Ross, Catherine Sheldrick.(CARDINAL)186234; Nilsen, Kirsti.(CARDINAL)266263; Radford, Marie L.(CARDINAL)213455;
Includes bibliographical references and index.Why bother with a reference interview? -- Setting the stage for the reference interview : the first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview.
Subjects: Reference services (Libraries); Electronic reference services (Libraries); Interviewing.;
Available copies: 2 / Total copies: 2
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The development of reference services : through academic traditions, public library practice and special librarianship / by Rothstein, Samuel,1921-(CARDINAL)131862;
Bibliography: pages 111-124.
Subjects: Reference services (Libraries);
Available copies: 1 / Total copies: 1
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The book of answers : the New York Public Library Telephone Reference Service's most unusual and entertaining questions / by Berliner, Barbara.(CARDINAL)202267; Corey, Melinda.(CARDINAL)196743; Ochoa, George.(CARDINAL)193595; New York Public Library Telephone Reference Service.(CARDINAL)202268;
Subjects: FAQs.; Telephone reference services (Libraries);
Available copies: 1 / Total copies: 2
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Introduction to reference work / by Katz, William A.,1924-2004.;
Includes bibliographical references and index.v. 1. Basic information sources -- v. 2. Reference services and reference processes.
Subjects: Bibliographies.; Reference books; Reference services (Libraries);
Available copies: 1 / Total copies: 1
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Results 1 to 10 of 1,338 |