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The power of positive confrontation : the skills you need to know to handle conflict at work, home, and in life / by Pachter, Barbara.(CARDINAL)264766; Magee, Susan.(CARDINAL)660884;
Subjects: Interpersonal conflict.; Interpersonal confrontation.;
Available copies: 3 / Total copies: 3
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The power of positive confrontation : the skills you need to know to handle conflict at work, home, and in life / by Pachter, Barbara.(CARDINAL)264766; Magee, Susan.(CARDINAL)660884;
Subjects: Interpersonal conflict.; Interpersonal confrontation.;
Available copies: 1 / Total copies: 2
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The Christmas basket / by Macomber, Debbie,author.(CARDINAL)340299;
Noelle and Thomas, the adult children of two women who have been feuding for years, have been in love since childhood but kept apart by their mothers' bitter battle.
Subjects: Christmas fiction.; Interpersonal confrontation;
Available copies: 74 / Total copies: 83
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Comebacks at work : using conversation to master confrontation / by Reardon, Kathleen Kelley.(CARDINAL)517587; Noblet, Christopher T.(CARDINAL)491644;
Includes bibliographical references (pages 219-224) and index."A thought-provoking and practical book that will allow readers to break free of predictable ways of acting and speaking, take control of how they are treated at work, and ensure that difficult, repetitive, and avoidable situations never occur again"--
Subjects: Conflict management.; Interpersonal communication.; Interpersonal conflict.; Interpersonal confrontation.;
Available copies: 6 / Total copies: 6
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The power of conflict : speak your mind and get the results you want / by Taffer, Jon,AuthorNarrator(DLC)n 2013044971;
Read by the author.Jon Taffer reveals the transformational power of conflict, sharing his toolkit for arguing smarter--at home, at work, and in life. This book provides a step-by-step guide that starts with the inception of the conflict and carries through the difficult conversation's conclusion, arming readers with the skills and confidence to fight for their principles.
Subjects: Audiobooks.; Self-help publications.; Interpersonal conflict.; Interpersonal confrontation.; Interpersonal communication.; Interpersonal relations.; Conflict management.; Organizational behavior.;
Available copies: 0 / Total copies: 1
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The power of conflict : speak your mind and get the results you want / by Taffer, Jon,author.(CARDINAL)404827;
Includes bibliographical references (pages 203-205).The case for conflict -- The fight in my head -- PIck your battles -- The rules of engagement -- Do your homework -- To yell or not to yell -- Listen to win -- Meet me on the corner -- Be the bridge -- Prepare for the long haul -- The evolution of a conflict champion.Most people try their best to avoid conflict. Bar Rescue host Jon Taffer understands that. Conflict can have negative results. It's easy to think that the key to a happy workplace or marriage is to avoid conflict. In reality, that's not the case--the key is to argue smarter. Enter the Toolkit for Getting Conflict Right. Taffer's approach is focused on deliberate conflict--otherwise known as "conflict with a purpose." There are selective and strategic ways to have difficult conversations, and when doing so, to stay aware of your objectives rather than escalating tension unnecessarily. As Taffer explains, "The key is to act affirmatively, constructively, and productively." Eliminating conflict isn't always the answer; inevitably there will be times when it will arise. Engaging in conflict can be a way to clear the air, and get to the bottom of issues that, once resolved, can strengthen friendships, ease tensions at work, and address problems before they have a chance to bubble over. With easy-to-follow advice that shows how to best engage in constructive discourse to get the results you want, The Power of Conflict provides you with the rules to argue smarter, uphold your values, and keep the conversation real. The step-by-step guide starts with the inception of the conflict and carries through the difficult conversation's conclusion, arming readers with the skills and confidence to fight for their principles. --Amazon.ca.
Subjects: Self-help publications.; Conflict management.; Interpersonal communication.; Interpersonal conflict.; Interpersonal confrontation.; Interpersonal relations.; Organizational behavior.;
Available copies: 3 / Total copies: 3
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Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / by Patterson, Kerry,1946-author.(CARDINAL)341719; Grenny, Joseph,author.(CARDINAL)341722; Maxfield, David G.,1954-author.; McMillan, Ron,author.(CARDINAL)341720; Switzler, Al,author.(CARDINAL)341721;
Includes bibliographical references (pages 265-266) and index.Part one. Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories : how to get your head right before opening your mouth -- Part two. Describe the gap : how to start an accountability conversation -- Make it motivating : how to help others want to take action -- Make it easy : how to make keeping commitments (almost) painless -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Part three. Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The 12 "yeah-buts" : how to deal with the truly tough -- Appendix A. Where do you stand? : a self-assessment for measuring your skills for holding an accountability discussion skills -- Appendix B. Six-source diagnostic questions : the Six-Source Model -- Appendix C. When things go right -- Appendix D. Discussion questions for reading groups.Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats.
Subjects: Interpersonal confrontation.; Interpersonal communication.; Interpersonal relations.; Communication in management.; Communication in organizations.;
Available copies: 3 / Total copies: 8
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Crucial Confrontations : tools for resolving broken promises, violated expectations, and bad behavior / by Patterson, Kerry,1946-(CARDINAL)341719;
Includes bibliographical references (pages 271-272) and index.What's a crucial confrontation? And who cares? -- pt. 1. Work on me first: what to do before a crucial confrontation. Choose what and if: How to know what crucial confrontation to hold and if you should hold it -- Master my stories: how to get your head right before opening your mouth -- pt. 2. Confront with safety: what to do during a crucial confrontation. Describe the gap: how to start a crucial confrontation -- Make it motivating: how to help others want to take action -- Make it easy: how to make keeping commitments (almost) painless -- Stay focused and flexible: what to do when others get sidetracked, scream, or sulk -- pt. 3. Move to action: what to do after a crucial confrontation. Agree on a plan and follow up: how to gain commitment and move to action -- Put it all together: how to solve big, sticky, complicated problems -- The twelve "yeah-buts": how to deal with the truly tough -- Appendix A. Where do you stand: a self assessment for measuring your crucial confrontation skills -- Appendix B. Six-source diagnostic questions: the six source model -- Appendix C. When things go right -- Appendix D. Discussion questions for reading groups.The authors show how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance and accounting for most divorces. This book teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.--From publisher description.
Subjects: Interpersonal confrontation.; Interpersonal communication.; Interpersonal relations.; Communication in management.; Communication in organizations.;
Available copies: 4 / Total copies: 7
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Workplace wars and how to end them : turning personal conflicts into productive teamwork / by Kaye, Kenneth,1946-2021.(CARDINAL)164334;
Includes bibliographical references and index.
Subjects: Communication in personnel management.; Conflict management.; Interpersonal conflict.; Interpersonal confrontation.;
Available copies: 2 / Total copies: 2
On-line resources: https://digitization.ncpedia.org/digitization/request/request.php?tcn=10133690 -- Request online version;
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The complete idiot's guide to getting along with difficult people / by Toropov, Brandon.(CARDINAL)750983;
Includes bibliographical references (pages 194-195) and index.
Subjects: Conflict management.; Interpersonal conflict.; Problem employees.; Business communication; Interpersonal confrontation.; Interpersonal communication.;
Available copies: 2 / Total copies: 2
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Results 1 to 10 of 320 |