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Since strangling isn't an option... : dealing with difficult people-- common problems and uncommon solutions / by Crowe, Sandra A.(CARDINAL)537599;
Includes bibliographical references (pages 263-264) and index."For those who feel like they are expending too much energy either engaging in conflict or desperately trying to avoid it, this refreshing, realistic guide provides accessible solutions. Readers will learn why dealing with a difficult person doesn't have to ruin their day, the habits that cause conflict, and the techniques that can turn things around. It also gives readers insight into their own power in shaping relationships, and specific advice for handling different personality types. There really is a better way!"--Ingram.
Subjects: Interpersonal conflict.;
Available copies: 4 / Total copies: 4
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Bullies, tyrants, and impossible people : how to beat them without joining them / by Shapiro, Ronald M.(CARDINAL)732002; Jankowski, Mark A.(CARDINAL)650260; Dale, James,1948-(CARDINAL)745765;
The system for battling bullies, tyrants and S.O.B.S -- N.I.C.R. : how to beat them without joining them -- The civil rights lawyer who lost his cool and his case : if you don't rule your emotions, they rule you -- First lock all your vendors in a small room : know who you're dealing with or you'll never know how to deal with them -- "We don't make change" : what you don't control often runs amok -- We'll get you fired : ultimatums without options lead to impasses -- N, neutralize your emotions : learn to act rather than react -- The securities commissioner : flight, fight or focus -- He called me "the scum of the earth" : change your physiology and you change your psychology -- I, identify types : know what kind of difficulty you're up against -- Close encounters of the police kind : dealing with the situationally difficult S.O.B -- The photo shop clerk : dealing with the strategically difficult S.O.B -- The boss from hell : dealing with the simply difficult S.O.B -- C, controlling the encounter : shape the outcome -- First class treatment gets a first class upgrade to the hall of fame : controlling the encounter with the situationally difficult S.O.B -- Little big man : controlling the encounter with the strategically difficult S.O.B -- Free agents always go for the money : controlling the encounter with the simply difficult S.O.B -- E, exploring options : getting "unstuck" -- Hey, dad, I have an idea for my punishment : how to turn dead ends into detours -- The largest contract for a TV news anchor : why and how options work -- The option to play ball : how to engage the other side in exploring options -- I said, he said : ending without escalating.
Subjects: Interpersonal conflict.;
Available copies: 4 / Total copies: 4
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Bullies, tyrants, and impossible people : how to beat them without joining them / by Shapiro, Ronald M.(CARDINAL)732002; Jankowski, Mark A.(CARDINAL)650260; Dale, James,1948-(CARDINAL)745765;
Once upon a deal-- (a grim fairy tale with a happy ending) -- The N.I.C.E. system for battling bullies, tyrants, and impossible people -- N--Neutralize your emotions : learn to act rather than react -- I--Identify types : know what kind of "difficult" you're up against -- C--Control the encounter : shaping the outcome -- E--Explore options : getting "unstuck."The N.I.C.E. system for battling bullies, tyrants and impossible people. N.I.C.E. : how to beat them without joining them ; The civil rights lawyer who lost his cool and his case : if you don't rule your emotions, they rule you ; First lock all your vendors in a small room : know who you're dealing with or you'll never know how to deal with them ; "We don't make change" : what you don't control often runs amok ; We'll get you fired : ultimatums without options lead to impasses -- N--Neutralize your emotions : learn to act rather than react. The securities commissioner : flight, fight or focus ; He called me the scum of the earth : change your physiology and you change your psychology -- I--Identify types : know what kind of "difficult" you're up against. Close encounters of the police kind : dealing with the situationally difficult -- The photo shop clerk : dealing with the strategically difficult -- The boss from hell : dealing with the simply difficult -- C--Control the encounter : shaping the outcome. First-class treatment gets a first-class upgrade to the hall of fame : controlling the encounter with the situationally difficult ; Little big man : controlling the encounter with the strategically difficult ; Free agents always go for the money : controlling the encounter with the simply difficult -- E--Explore options : getting "unstuck." Hey, dad, I have an idea for my punishment : how to turn dead ends into detours ; The largest contract for a TV news anchor : why and how options work ; The option to play ball : how to engage the other side in exploring options ; I said/he said : ending without escalating.
Subjects: Interpersonal conflict.;
Available copies: 1 / Total copies: 1
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The power of positive confrontation : the skills you need to know to handle conflict at work, home, and in life / by Pachter, Barbara.(CARDINAL)264766; Magee, Susan.(CARDINAL)660884;
Subjects: Interpersonal conflict.; Interpersonal confrontation.;
Available copies: 3 / Total copies: 3
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The power of positive confrontation : the skills you need to know to handle conflict at work, home, and in life / by Pachter, Barbara.(CARDINAL)264766; Magee, Susan.(CARDINAL)660884;
Subjects: Interpersonal conflict.; Interpersonal confrontation.;
Available copies: 1 / Total copies: 2
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The how to easily handle difficult people handbook : everything problem-people don't want you to know / by Oxman, Murray.(CARDINAL)478629;
Subjects: Interpersonal conflict.; Interpersonal communication.;
Available copies: 1 / Total copies: 3
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Conflict resilience [sound recording] : negotiating disagreement without giving up or giving in / by Bordone, Robert C.,1972-author.; Salinas, Joel,author.(CARDINAL)803222; Brinkley, Chris,narrator.;
Read by Chris Brinkley.Two former Harvard faculty join forces to introduce conflict resilience: the act of facing and growing from conflict. Their three-step framework can help us break bad habits that sabotage our politics, workplaces, and relationships. You can handle disagreements and differences with integrity while creating strong, lasting relationships.
Subjects: Audiobooks.; Self-help publications.; Interpersonal conflict.; Interpersonal communication.;
Available copies: 1 / Total copies: 1
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Brave talk : building resilient relationships in the face of conflict / by Martin, Melody Stanford,author.(CARDINAL)850986;
Includes bibliographical references.Understanding impasse. Three secrets of impasse: engaging the elephant in the room -- Unraveling fear: trimming the taproot of conflict -- Conflict and power: Goliath and the hare -- Engaging impasse. Why we need disagreement: leaping from the trapeze -- A guide to great questions: common cures for loud-thought syndrome -- Dealing with feelings: too many*%$@! blue cars -- Transforming impasse. Assumptions and the awesome if: singing to worms -- Build a better house: rhetoric and argumentation for the rest of us -- Creating resilient relationships: how do we live the dream? -- Epilogue: Epic impasse pep talk.In Brave Talk, communications expert Melody Stanford Martin teaches us to treat every conflict as if it's an impasse. By learning to temporarily suspend our desire to resolve differences, we make space for deeper understanding and stronger ties. Brave Talk blends humor, creativity, and interactive learning to help everyday people develop better skills for navigating conflict.
Subjects: Interpersonal conflict.; Interpersonal relations.;
Available copies: 1 / Total copies: 1
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The book you want everyone you love to read : sane and sage advice to help you navigate all of your most important relationships / by Perry, Philippa,1957-author.(CARDINAL)824076;
How we love: building strong and meaningful connections with others and self -- How we argue: coping with conflict in our personal and professional lives -- How we change: navigating the new, for better or worse -- How we find contentment: discovering inner peace, fulfillment, and meaning."Life is all about relationships and the quality of those connections, whether that's with family, partners, friends, colleagues or most importantly yourself. If you can get those relationships in balance, then the other tricky stuff that life throws yourway becomes easier to manage. In this warm, practical and witty book, international bestselling psychotherapist Philippa Perry shows you how to approach life's biggest problems: How do you find and keep love? What can you do to manage conflict better? How can you get unstuck and cope with change and loss? What does it mean to you to be content? Are other people just annoying, or are you the problem? With a healthy dose of sanity, Philippa Perry's compassionate advice helps readers become happier, and wiser too"--
Subjects: Interpersonal conflict.; Interpersonal relations.;
Available copies: 11 / Total copies: 13
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Surrounded by energy vampires : how to slay the time, joy, and soul suckers in your life / by Erikson, Thomas,1965-author.(CARDINAL)785317;
Includes bibliographical references (page 339) and index."Vanquish the energy thieves in your life and at work. Are there people in your life that leave you feeling drained, depleted, and just exhausted? Twenty minutes with these people and you feel as if you've just run a marathon. They demand limitless time,emotional support, attention, or affirmation; you dread interacting with them but don't know how to change the dynamic. You've just encountered a real-life vampire. Dracula has nothing on these ubiquitous social villains who take-time, energy, attention,emotional capacity- without reciprocating, and leave you too exhausted to protest. Energy vampires can be people, situations, or even your own mindset, but in Surrounded by Energy Vampires, internationally best-selling author Thomas Erikson identifies thedifferent types of energy vampires and offers practical tools, fun self-assessments, and relatable stories to help you combat them. Using the same simple, four-color behavior that made Surrounded by Idiots a runaway bestseller, Surrounded by Energy Vampires will help you slay the energy sucking interactions in your life whether they're lurking at the office, amongst your friends, or in your own home"--
Subjects: Interpersonal conflict.; Interpersonal relations.;
Available copies: 1 / Total copies: 2
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