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HBR guide to dealing with conflict / by Gallo, Amy,author.(CARDINAL)562172;
Conflict at work is inevitable, but it doesn't have to be destructive / Linda Hill -- Introduction: A practical plan for dealing with conflict -- Take it step-by-step -- Section 1. Preparing for conflict before it happens: 1. Types of conflict -- Identify the source -- 2. Your options for handling conflict -- Different situations call for different approaches -- 3. Recognize your natural tendency -- Most of us fall into one of two camps -- Section 2. Managing a conflict: 4. Assess the situation -- Understand the players and the larger context -- 5. Get ready for the conversation -- Don't rush in -- 6. Have a productive conversation -- Listen and be heard -- Section 3. Resolving a conflict: 7. Get to a resolution and make a plan -- Collaborate to find a creative solution -- 8. Repair the relationship -- Rebuild trust and move on -- 9. Navigate common situations -- What to do if...While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict at Work will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away--
Subjects: Conflict management.; Work environment.;
Available copies: 1 / Total copies: 2
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Introduction to environmental conflict management : a legislative perspective : proceeding of a seminar. by National Conference of State Legislatures.(CARDINAL)158788;
Subjects: Environmental policy; Conflict management.;
Available copies: 2 / Total copies: 2
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Toxic : a guide to rebuilding respect and tolerance in a hostile workplace / by Lewis, Clive,Author(DLC)nb2010002727;
Includes bibliographical references and index.The workplace has become a hotbed of social toxicity - from the #MeToo movement to WeWork, it's clear that abusive bosses and entrenched cultures of discrimination have become more prevalent than ever. Such behaviour is not only simply wrong and damaging to its victims - it also results in reduced productivity, higher employee turnover, and can often leave a stain upon the wider reputation of an organization. In Toxic, Clive Lewis draws upon his decades of experience in HR and mediation to distill the problems and underlying causes of toxic workplaces before tackling the issue head-on. He draws upon first-hand case studies from an eclectic array of workplaces (from corporate offices to hospitals) to demonstrate how toxicity can be both prevented and resolved. This is a practical guide for business leaders and HR professionals looking to preserve a peaceful workplace, while also providing tips for employees looking to remain productive and focused when working with troublesome colleagues in difficult environments.
Subjects: Conflict management.; Corporate culture.; Work environment.;
Available copies: 1 / Total copies: 1
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Managing environmental and public policy conflicts : a legislator's guide / by Meeks, Gordon.(CARDINAL)191269; Bjorkman, Sharon.(CARDINAL)139433; National Conference of State Legislatures.(CARDINAL)158788;
Includes bibliographical references.
Subjects: Environmental mediation; Environmental policy; Conflict management.;
Available copies: 1 / Total copies: 1
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Handling scientific and technical information in contentious public issues : tools and techniques for extension educators / by Haaland, Kay E.; Smutko, L. Steven,1955-(CARDINAL)314354; North Carolina Cooperative Extension Service.(CARDINAL)217218;
Includes bibliographical references (page [16]).
Subjects: Environmental mediation.; Conflict management.; Communication of technical information.;
Available copies: 2 / Total copies: 3
On-line resources: Suggest title for digitization;
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Ask a manager : how to navigate clueless colleagues, lunch-stealing bosses, and the rest of your life at work / by Green, Alison,author.;
Conversations with your boss -- Conversations with your coworkers -- Conversations when you're the boss -- Conversations with your job interviewer.From the creator of the popular website Ask a Manager and New York magazine's work-advice columnist comes a witty, practical guide to navigating 200 difficult professional conversations-featuring all-new advice!
Subjects: Self-help publications.; Psychology, Industrial.; Work; Work environment.; Conflict management.; Interpersonal relations.;
Available copies: 17 / Total copies: 19
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Powerful phrases for dealing with workplace conflict : what to say next to de-stress the workday, build collaboration, and calm difficult customers / by Hurt, Karin,author.(CARDINAL)888307; Dye, David,1974-author.(CARDINAL)898018;
Includes bibliographical references (pages 243-245) and index.The new world of work: workplace conflict according to the research -- Getting started: practical approaches for every workplace conflict -- Rising above: tackling tricky workplace situations -- Managing up when you're feeling down: how to deal with conflict with your boss -- Communicating with difficult people: the art of wooing the weary and winning the whiny."The essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work." --
Subjects: Self-help publications.; Conflict management.; Quality of work life.; Work environment.; Interpersonal conflict.; Organizational behavior.;
Available copies: 2 / Total copies: 3
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Economic development conflicts : model programs for dispute resolution / by Sacarto, Douglas M.(CARDINAL)191350; National Conference of State Legislatures.(CARDINAL)158788;
Includes bibliographical references.
Subjects: Conflict management.; Dispute resolution (Law); Environmental mediation.; Economic development.;
Available copies: 1 / Total copies: 1
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Toxicity in the workplace : coping with difficult people on the job / by Lackey, Shonda,author.;
Includes bibliographical references (pages 135-137) and index.Navigating a toxic work environment--a guide to managing difficult colleagues and stressful situations There are everyday challenging work relationships, and then there are situations that go beyond the ordinary--situations that push you to the edge. Written by a clinical psychologist who is knowledgeable about the mental disorders that can cause toxic behavior, Toxicity in the Workplace will help you understand why your difficult colleagues act the way they do and gain practical strategies for negotiating more peaceful, productive solutions. Armed with new insight into your colleagues' behaviors, you will learn pragmatic techniques that will give you the confidence to advocate for yourself and, when needed, remove yourself from uncomfortable situations and conversations. This book about dealing with toxic behavior in the workplace includes: Techniques for everyone--Learn approaches for communication with toxic people at all levels within an organization that are tailored to various problematic behaviors. Understand deeper motivations--Common anxiety, mood, and personality disorders are explained. Learn by example--Vivid case studies illustrate familiar scenes at work and model how you can respond respectfully and assertively. When you're looking for a book about how best to deal with difficult people at work, look no further than Toxicity in the Workplace.
Subjects: Problem employees.; Work environment; Interpersonal conflict.;
Available copies: 1 / Total copies: 1
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Making things right at work : increase teamwork, resolve conflict, and build trust / by Chapman, Gary D.,1938-author.(CARDINAL)506765; Thomas, Jennifer,1969-author.(CARDINAL)478945; White, Paul E.,1957-author.(CARDINAL)396101;
Includes bibliographical references.SECTION I. Common Causes of Conflict At Work -- 1. Why conflict happens -- 2. The five languages of being offended -- SECTION II. Strategies For Avoiding Unnecessary Conflict -- 3. Where it starts : effective communication -- 4. The danger of making assumptions -- 5. The (high) cost of indirect communication -- SECTION III. Character and Conflict -- 6. Truth and deception -- 7. Seeing through others' eyes -- SECTION IV. Making Things Right When You've Messed Up -- 8. Apologizing in the workplace? Really? -- 9. Best practices (and not-so-good ones) -- 10. Why apologizing doesn't resolve everything -- SECTION V. Letting Go of Past Hurts -- 11. Understanding "letting go" -- SECTION VI. Building and Rebuilding Trust In Relationships -- 12. Understanding the nature of trust -- 13. How to rebuild trust -- Going forward -- Appendix: Apology cheat sheet."Dr. Gary Chapman and business consultants Dr. Jennifer Thomas and Dr. Paul White offer strategies for restoring harmony at work. Don't let broken relationships taint your work environment. Take steps to make things right . . . not tomorrow, but today. The success of your career depends on it!"--"Workplace conflict is inevitable. When it happens, how can you get back on track?Like all relationships, the ones we have at work are subject to stresses--maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What's the solution? In Making Things Right at Work, Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. You'll learn:How to discern the causes of workplace conflictHow to avoid unnecessary disputesHow to repair relationships when you've messed upHow to let go of past hurts and rebuild trustDon't let broken relationships taint your work environment. Take the needed steps to make things right . . . not tomorrow, but today. The success of your career depends on it!"--
Subjects: Conflict management.; Interpersonal relations.; Quality of work life.; Trust.; Work environment.;
Available copies: 3 / Total copies: 3
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Results 1 to 10 of 348 |