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Keeping customers happy : strategies for success / by Dunckel, Jacqueline,1930-(CARDINAL)191697; Taylor, Brian,1931-(CARDINAL)204690;
Subjects: Customer relations.;
Available copies: 1 / Total copies: 1
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Attracting perfect customers : the power of strategic synchronicity / by Hall, Stacey,1965-(CARDINAL)665246; Brogniez, Jan,1965-(CARDINAL)665243;
Includes bibliographical references (pages 195-196) and index.
Subjects: Customer relations.;
Available copies: 1 / Total copies: 1
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Close to the customer : an American Management Association research report on consumer affairs / by Bohl, Don Lee.(CARDINAL)181035; American Management Association.(CARDINAL)142188;
Bibliography: pages 94-96.
Subjects: Customer relations.;
Available copies: 1 / Total copies: 1
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Front-line customer service : 15 keys to customer satisfaction / by Carr, Clay,1934-(CARDINAL)195820;
Includes bibliographical references (pages 275-276) and index.About the book -- Prologue : good news (and bad news) from the front -- Understand customer psychology -- Sell value -- See what your frontline people have to do -- Train them to do it -- Keep them doing it -- Get (and use) customer feedback -- Solve the customer's problem -- get the customer back -- Forget the excuses -- Do it in a public organizations -- Do it even if you don't run the show -- Epilogue : now make the tactics work for you.
Subjects: Customer relations.;
Available copies: 1 / Total copies: 1
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User tested : how the world's top companies use human insight to create great experiences / by Estes, Janelle,author.; MacMillan, Andy(Andy P.),author.;
"Businesses today rely heavily on customer tracking data to make decisions about what customers need. Along the way, they lose sight of their customers as human beings. Today, there is a deep divide between companies and the customers they serve. This can only be resolved by creating and executing strategies fueled by an authentic and human understanding of our customers. Customer Feedback explains how to pull customer insight into key decisions across an organization and how to shift to a culture that is relentlessly focused on a holistic view of the customer. This book is for anyone who wants to connect with their customers and drive business success at scale."--Description based on print version record and CIP data provided by publisher; resource not viewed.
Subjects: Customer relations.;
Available copies: 1 / Total copies: 1
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The human experience : how to make life better for your customers and create a more successful organization / by Sills, John,author.(CARDINAL)866695;
Includes bibliographical references and index."Across all sectors, organizations' fixation with functionality have meant that the 'human' elements of the customer's experience have become neglected. Strict processes and automated procedures have created organizations full of people who aren't allowed to act in a 'human' way. As a result, and despite these new technologies, customers are no more satisfied than they were a decade ago (according to the Institute of Customer Service) and, according to Edelman, they now trust big organizations even less than they did in the past. In The Human Experience, John Sills draws upon extensive research and illustrative case studies to explain that the emotional experience is just as important as the functional one, and, if done right, will create a more efficient business. He also demonstrates that the customer experience is not just the responsibility of front-line employees, but shared across the company, from the CEO operating as the spokesperson of the business to the programmers developing a seamless and welcoming user interface. Whether you're a well-established incumbent or an early-stage start-up, on either end of your product or service is a human. Packed full of practical advice and engaging case studies, The Human Experience is the ultimate guide to creating a culture and an experience with humanity at its heart, helping to develop a customer base that will stay with an organization, and a company that will grow in an increasingly efficient way."-
Subjects: Customer relations.;
Available copies: 1 / Total copies: 1
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Customer relations : instructor's guide. by North Carolina.Department of Community Colleges.Vocational-Technical Division.;
Includes bibliographical references.
Subjects: Customer relations; Public relations;
Available copies: 1 / Total copies: 2
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Customer service [videorecording] /
Digital video disc.
Subjects: Customer relations.; Customer services.;
Available copies: 1 / Total copies: 1
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Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / by Brinkman, Rick.; Kirschner, Rick.;
Subjects: Customer relations.; Customer services.;
Available copies: 3 / Total copies: 3
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People love you : the real secret to delivering legendary customer service / by Blount, Jeb.(CARDINAL)500191;
About the author -- Foreword -- What's love got to do with it -- Seven principles of customer engagement -- Five levers of customer experience -- Put customers first -- Acknowledgements.
Subjects: Customer relations.; Customer services.;
Available copies: 1 / Total copies: 1
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Results 1 to 10 of 2,207 |