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Performance measurement : getting results / by Hatry, Harry P.(CARDINAL)139085; Wholey, Joseph S.(CARDINAL)143402;
Includes bibliographical references and index.
Subjects: Benchmarking (Management); Performance;
Available copies: 1 / Total copies: 1
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Benchmarking for best practices : winning through innovative adaptation / by Bogan, Christopher E.(CARDINAL)205675; English, Michael J.(CARDINAL)208714;
Includes bibliographical references (pages 299-304) and indexes.
Subjects: Benchmarking (Management); Organizational effectiveness.;
Available copies: 1 / Total copies: 1
On-line resources: Suggest title for digitization;
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Presenting benchmarking results : a librarian's guide / by Muir, Holly J.;
Includes bibliographical references.
Subjects: Benchmarking (Management); Total quality management.; Library administration.;
Available copies: 1 / Total copies: 1
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Collecting & analyzing benchmarking data : a librarian's guide / by Muir, Holly J.;
Includes bibliographical references (pages 41-42).
Subjects: Benchmarking (Management); Total quality management.; Library administration.;
Available copies: 1 / Total copies: 1
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Becoming a category of one : how extraordinary companies transcend commodity and defy comparison / by Calloway, Joe.;
We just decided to go -- Know who you are -- Success means you know what used to work -- The commodity trap -- Your brand is everything -- The three rules -- The new customer reality -- Case study : tractor supply company -- The heart of a category of one performer.
Subjects: Benchmarking (Management); Corporate image.; Brand name products.;
Available copies: 1 / Total copies: 1
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Benchmarking staff performance : how staff departments can enhance their value to the customer. by Fitz-enz, Jac.(CARDINAL)173273;
Includes bibliographical references (pages 211-212) and index.
Subjects: Organizational effectiveness.; Benchmarking (Management); Line and staff organization.;
Available copies: 1 / Total copies: 1
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Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / by Keehley, Patricia,1955-(CARDINAL)274999;
Includes bibliographical references (pages 241-244) and index.
Subjects: Total quality management in government; Benchmarking (Management);
Available copies: 1 / Total copies: 1
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Establishing an ongoing benchmarking system in North Carolina state government : a report prepared for the Economic Policy Office of the Governor of North Carolina / by Moyle, Petrea.; Pepin, Josh.; Rossin, Liz.; North Carolina.Office of the Governor.Economic Policy Office.; Terry Sanford Institute of Public Policy.(CARDINAL)217849;
Includes bibliographical references (leaves 34-36).
Subjects: Benchmarking (Management); Administrative agencies; Local government;
Available copies: 0 / Total copies: 1
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Blueprints for continuous improvement : lessons from the Baldrige winners / by Hodgetts, Richard M.(CARDINAL)137008;
Subjects: Case studies.; Total quality management; Benchmarking (Management); Malcolm Baldrige National Quality Award.;
Available copies: 1 / Total copies: 1
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Handbook on applying environmental benchmarking in freight transportation / by O'Rourke, Laurence.(CARDINAL)314993; United States.Department of Transportation.Research and Innovative Technology Administration.(CARDINAL)308673; National Cooperative Freight Research Program.(CARDINAL)308674; National Research Council (U.S.).Transportation Research Board.(CARDINAL)141287;
Includes bibliographical references (page 70)."NCFRP Report 21: Handbook on Applying Environmental Benchmarking in Freight Transportation identifies and evaluates approaches that can be used by public and private entities to estimate, monitor, and reduce freight emissions and impacts across the supply chain by examining how benchmarking can be used as a management tool in the freight and logistics industry to promote environmental performance. The handbook provides a step-by-step overview of the benchmarking process and describes a framework for applying this process to freight carriers, shippers, and freight hubs"--Foreword.Research sponsored by the Research and Innovative Technology Administration
Subjects: Technical reports.; Benchmarking (Management); Freight and freightage;
Available copies: 1 / Total copies: 1
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