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Couple skills : making your relationship work / by McKay, Matthew.(CARDINAL)732469; Fanning, Patrick.(CARDINAL)732471; Paleg, Kim.(CARDINAL)375052;
Includes bibliographical references (pages 313-316).Introduction -- Basic skills. Listening. Expressing feelings and scripting needs. Reciprocal reinforcement -- Advanced skills. Clean communication. Identifying and changing cognitive distortions. Negotiation. Problem solving -- Anger and conflict. Assessing and changing aversive strategies. Coping with anger. Coping with an angry partner. Time-out -- Understanding and changing what goes wrong. Identifying schemas about your partner. Old tapes : separating your partner from your parents. Coping with your defenses. Identifying your couple system. Intervening in your system. Expectations and rules. Acceptance and commitment for couples.
Subjects: Interpersonal relations.; Interpersonal communication.;
Available copies: 2 / Total copies: 3
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What you feel, you can heal : a guide for enriching relationships / by Gray, John,1951-(CARDINAL)367954;
Subjects: Interpersonal relations.; Interpersonal communication.;
Available copies: 2 / Total copies: 2
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People skills / by Hawley, Casey Fitts,author.(CARDINAL)706091;
Includes bibliographical references and index.All you need to know about communication basics -- The number-one communication skill: nonverbal communication -- Handling routine conflict, difficult people, and awkward situations -- Building strong, rewarding relationships -- Dealing with differences in communication -- Speaking to groups.People skills -- also known as interpersonal skills -- are key to succeeding in work and in life. Many people struggle with these specific skills, particularly in an increasingly digital world. Idiot's Guides: People Skills offers expert advice on the foundations of effective communication, tips on understanding and maximizing nonverbal communication, ways to handle conflict and difficult conversations, pointers on being more influential and persuasive, and a primer for public speaking to small or large groups.
Subjects: Interpersonal relations.; Interpersonal communication.;
Available copies: 1 / Total copies: 3
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People skills 101 : how to have more friends, fewer conflicts, and better relationships by O'Hallaron, Kerry C..;
Have you ever wanted to walk into a room - any room - and OWN it? Have people look your way, smile, whisper your name, and focus attention on you because you are in the room now?... Do you want to get rid of feelings of isolation, once and for all? Do you want others to instantly see the good that you see in yourself? Do you finally want to say goodbye to awkward conversations and become a skilled conversationalist - almost instantly? If so, then you've come to the right place. People Skills 101 is a life changing modern-day twist on Dale Carnegie's timeless classic - learn how to have more friends, show more charisma, and better manage every relationship - all in the comfort of your home. You see, managing relationships doesn't have to be difficult.In fact, it's easier than you think.
Subjects: Interpersonal relations.; Interpersonal communication.;
Available copies: 1 / Total copies: 1
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How to talk to customers : create a great impression every time with MAGIC / by Berenbaum, Diane,1956-; Larkin, Tom,1953-;
Includes bibliographical references.Preface -- The essence of MAGIC -- What does MAGIC really mean? -- What are the benefits of MAGIC? -- MAGIC-It's your choice -- Releasing your MAGIC mind-set -- Create a climate for MAGIC relationships -- Build MAGIC relationships -- First steps -- Connect with empathy -- Build customer confidence -- MAGIC words and phrases -- Tragic words and phrases -- Express MAGIC accountability -- Voicemail -- Listening -- Get to the heart: what's the catchpoint? -- Moving on -- Close with the relationship in mind -- Assess your calls with MAGIC -- Handling complaints and difficult situations -- The world of MAGIC -- A culture of exceptional service -- The MAGIC coach -- MAGIC face-to-face -- The MAGIC of relationship selling -- MAGIC in collections and default negotiations -- MAGIC in real life -- Personal stories and lessons for life -- Some final thoughts -- Ackowledgments -- About the authors -- About communico ltd.
Subjects: Customer relations.; Interpersonal relations.;
© c2007., Jossey-Bass,
Available copies: 0 / Total copies: 1
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Meeting and understanding people / by Kleinke, Chris L.(CARDINAL)183631;
Bibliography: pages 218-283.How do we form impressions of others from their physical appearance? How do we interpret their verbal and nonverbal behavior? Meeting and understanding people takes the wealth of research findings psychologists have compiled on these subjects and presents them in a fascinating, often humorous, and always readable form. How to tolerate rejection -- How to open a conversation -- How to make a good impression -- How to gain good will and cooperation -- How to understand and deal with loneliness and shyness -- These are just some of the many questions addressed in this practical guide on how we meet people and present ourselves in a successful manner. The author explains the bias toward physical attractiveness in our society and explores the messages we communicate with our gestures, facial expressions, body language, and eye contact. He provides an up-to-date, comprehensive treatment of attribution theories and offers the reader valuable knowledge concerning the common fallacies and prejudices that are manifest when people make judgements about one another.
Subjects: Interpersonal relations.; Interpersonal attraction.;
Available copies: 1 / Total copies: 1
On-line resources: Suggest title for digitization;
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The ten commandments of relationships / by Cardinal, Catherine,1953-(CARDINAL)645694;
Subjects: Interpersonal communication.; Interpersonal relations.;
Available copies: 1 / Total copies: 1
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Necessary changes. by McComas, Mary Kay.;
Subjects: Fiction.; Interpersonal relations;
Available copies: 2 / Total copies: 3
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Dynamic people skills / by Yager, Dexter.(CARDINAL)360775; Ball, Ron.(CARDINAL)360774;
Subjects: Interpersonal relations.; Success.;
Available copies: 1 / Total copies: 1
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You can negotiate anything / by Cohen, Herb.(CARDINAL)515000;
Subjects: Interpersonal relations.; Success.;
Available copies: 3 / Total copies: 3
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Results 21 to 30 of 11,084 | « previous |