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World-class courtesy : a best practices report : a report of the National Performance Review / by National Performance Review (U.S.)(CARDINAL)217912; Gore, Al,1948-(CARDINAL)189909;
Includes bibliographical references (pages 29-32).
Subjects: Administrative agencies; Administrative agencies; Bureaucracy; Courtesy.;
Available copies: 1 / Total copies: 1
On-line resources: Suggest title for digitization;
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Customer service [videorecording] : the heart of a library / by Franklin, Hardy R.(CARDINAL)218409; ALA Video.(CARDINAL)186901; American Library Association.(CARDINAL)142523; Library Video Network.(CARDINAL)167204;
Hardy Franklin.American Library Association President, Hardy Franklin, discusses his theme of customer service to improve the quality and profile of America's libraries.Adults.VHS.
Subjects: Customer services; Libraries and community; Libraries; Library administration.; Public services (Libraries).;
Available copies: 1 / Total copies: 1
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Yes! on demand : how to create winning, customized library service / by Middleton, Kathy L.,author.(CARDINAL)837168;
Includes bibliographical references (pages 119-120) and index.Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.
Subjects: Case studies.; Customer services; Libraries; Library employees; Public libraries; Public services (Libraries);
Available copies: 1 / Total copies: 1
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Where I belong / by Mickelson, Marcia Argueta,author.(CARDINAL)886709;
"Guatemalan-American high school senior Millie Vargas struggles to balance her family's needs with her own ambitions, especially after her mother's employer, a Senate candidate, uses Millie as a poster child for 'deserving' immigrants"--Provided by publisher.Ages 13-18.Grades 10-12.740LAccelerated Reader AR
Subjects: Young adult fiction.; Families; Immigrants; Guatemalan Americans; Dating (Social customs); Politics, Practical; Racism; Racism in public administration; Racism.;
Available copies: 22 / Total copies: 23
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The likes of us : America in the eyes of the farm security administration / by Cohen, Stuart,1948-(CARDINAL)349597;
Includes bibliographical references (page 183).Foreword / Peter Bacon Hales -- Photography and the Farm Security Administration / Stu Cohen, 1975-1995 ; revised and annotated by Peter Bacon Hales, 2007 -- An overview of the FSA file, 1935-1942 -- Ben Shahn : West Virginia, Kentucky, Arkansas, October 1935 -- Walker Evans : Pennsylvania, Alabama, Louisiana, November 1935-January 1936 -- Dorothea Lange : migratory workers in California, 1936-1939 -- Dorothea Lange : threshing of oats, Clayton, Indiana, July 1936 -- Sheldon Dick : sit-in strike, Flint, Michigan, January 1937 -- Ben Shahn : Ohio, summer 1938 -- Marion Post Wolcott : West Virginia, September 1938 -- Marion Post Wolcott : Miami Beach, Florida, January-April 1939 -- Russell Lee : Pie Town, New Mexico, June 1940 -- New Orleans : Ben Shahn, Walker Evans, Carl Mydans, Russell Lee, Marion Post Wolcott, 1935-1941 -- A selection of shooting scripts and documents issued by Roy Stryker to FSA photographers."Housed at the Library of Congress, the archives of the Farm Security Administration constitute an essential visual record of American life from the late 1920s through the onset of the Second World War. Guided by the adroit hands and watchful eyes of the master photo editor Roy Stryker, the FSA archive includes the work of dozens of photographers, from acknowledged giants like Walker Evans, Ben Shahn, and Dorothea Lange to Marion Post Wolcott and Russell Lee, whose names and work may be less familiar." "This book collects work from nine of these trips - Evans in Louisana and Alabama, Shahn in West Virginia, Lange in California, and others - uniting them with Stryker's shooting scripts, letters, and other relevant archival documents. What emerges, beyond the images themselves, is a complex and vital overview of the FSA at work, not just the work, but how the work evolved and matured under Stryker's guidance. Appropriately, the book concludes with photographs of New Orleans, the only city photographed in depth by the FSA artists."--Jacket.
Subjects: Illustrated works.; United States. Farm Security Administration.; Documentary photography;
Available copies: 1 / Total copies: 1
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Index to seamen's protection certificate applications : port of Philadelphia, 1824-1861 : record group 36, records of the Bureau of Customs, National Archives and Records Administration, Washington, DC, with supplement, 1796-1861 / by Dixon, Ruth,1922-(CARDINAL)165892;
Subjects: Directories.; Family histories.; Registers (Lists); Sailors;
Available copies: 1 / Total copies: 2
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The reinventor's fieldbook : tools for transforming your government / by Osborne, David(David E.)(CARDINAL)182256; Plastrik, Peter.(CARDINAL)211425;
Includes bibliographical references (pages 615-664) and index.
Subjects: Administrative agencies; Bureaucracy.; Government productivity.; Customer relations.; Entrepreneurship.;
Available copies: 1 / Total copies: 1
On-line resources: Suggest title for digitization;
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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / by Laughlin, Sara,1949-(CARDINAL)165909; Wilson, Ray W.(CARDINAL)286522;
Includes bibliographical references (pages 137-139) and index.
Subjects: Library administration; Total quality management; Library planning; Customer services;
Available copies: 4 / Total copies: 4
On-line resources: Suggest title for digitization;
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Putting customers first : standards for serving the American people / by National Performance Review (U.S.)(CARDINAL)217912; Clinton, Bill,1946-(CARDINAL)163910; Gore, Al,1948-(CARDINAL)189909;
Subjects: Administrative agencies; Bureaucracy; Consumer satisfaction; Customer relations.; Customer services; Government publicity;
Available copies: 1 / Total copies: 1
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Documenting the face of America [videorecording] : Roy Stryker and the FSA/OWI photographers / by Butler, Jeanine Isabel,television producer,television director,screenwriter.; Reilly, Alastair,television producer.; Butler, Catherine Lynn,television producer.; Bond, Julian,1940-2015,narrator.(CARDINAL)175670; Gaff, Bill,editor of moving image work.; Chater, John(Cinematographer),cinematographer.; Roland, Erich,cinematographer.; Vogt, Tom,cinematographer.; Wiley, Foster,cinematographer.(CARDINAL)198051; Westbrook, Wayne,cinematographer.; Flowers, Isheena,performer.; Butlerfilms (Firm),production company.; South Carolina Educational Television Network,production company,publisher.(CARDINAL)156610;
Editor, Bill Gaff ; cinematographers, John Chater, Erich Roland, Tom Vogt, Foster Wiley, Wayne Westbrook ; music score, Alfred Walker ; vocalist, Isheena Flowers.Narrator, Julian Bond.Relates the events that brought together a group of photographers who created a legacy of photographs that forever documented life in America from the Depression through World War II.DVD-R, NTSC.
Subjects: Documentary television programs.; Nonfiction television programs.; Video recordings for the hearing impaired.; Stryker, Roy Emerson, 1893-1975.; United States. Farm Security Administration.; United States. Resettlement Administration.; United States. Office of War Information.; Documentary photography; Depressions;
Available copies: 1 / Total copies: 1
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Results 31 to 40 of 222 | « previous |