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A complete guide to training library staff : from onboarding to offboarding / by Leachman, Emily,author.; Libby, A. Garrison,author.;
Introduction: A Life-Cycle Model of Training -- Creating a Training Team -- Onboarding -- Delivering Ongoing Training -- Cross Training -- Training Partners -- Building Community through Training -- Training Tools -- Assessment -- Offboarding -- Appendix A : Sample Onboarding Checklist -- Appendix B : Things to Arrange Prior to a New Hire's First Day -- Appendix C : Programs Employees Need and How To Get Access -- Appendix D : Examples of Library Competencies -- Appendix E : Sample Offboarding Checklist -- Appendix F : Exit Interview Questions."Presents an infrastructure for training library staff, starting with a robust onboarding process and continuing through a staff member's entire duration at an institution"--
Subjects: Informational works.; Library employees; Library employees;
Available copies: 1 / Total copies: 1
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Driving loyalty : turning every customer and employee into a raving fan for your brand / by Kazanjian, Kirk.(CARDINAL)267662;
Think differently -- Be open to opportunity -- Stay true to your brand -- Engage your workforce -- Lead with empathy -- Deliver dazzling service -- Use technology to delight customers and employees -- Practice full spectrum marketing -- Let customers fuel your growth -- Form lifelong partnerships -- Build a sustainable business.
Subjects: Customer services.; Loyalty.; Corporate culture.; Organizational behavior.; Brand loyalty.; Customer loyalty.;
Available copies: 2 / Total copies: 2
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The Apple experience : secrets to building insanely great customer loyalty / by Gallo, Carmine.(CARDINAL)469924;
Includes bibliographical references (pages 219-226) and index.Introduction. Enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your employees -- Serving your external customer -- Follow Apple's five steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory experiences -- Conclusion. The soul of Apple.
Subjects: Customer services.; Consumer satisfaction.; Creative thinking.;
Available copies: 1 / Total copies: 1
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The customer service revolution : overthrow conventional business, inspire employees, and change the world / by DiJulius, John R.,1964-author.(CARDINAL)672270;
Includes bibliographical references.What is a customer service revolution? -- State of service -- Service aptitude -- Negative cues -- Day in the life of a customer -- Customer service vision statement -- Customer bill of rights -- Secret service -- Relationship economy -- Department of customer defense -- Revolutionizing your industry -- Living an extraordinary life.In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer - which ultimately permeates into people's personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert's Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
Subjects: Corporate culture.; Customer relations; Customer services.; Employees;
Available copies: 1 / Total copies: 1
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Employees first, customers second : turning conventional management upside down / by Nayar, Vineet.(CARDINAL)499236;
Includes bibliographical references (pages 187-188) and index.Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding: renewing the cycle of change.One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: Creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the "romance" of its possible future state, Creating a culture of trust by pushing the envelope of transparency in communication and information sharing, Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone, Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of "change" to the employee in the value zone. Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
Subjects: Case studies.; HCL Technologies; Organizational change.; Customer relations.; Corporate culture.; Management;
Available copies: 1 / Total copies: 1
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How to open & operate a financially successful cleaning service [sound recording] by Morrow, Beth(Nancy Elizabeth),1971-(CARDINAL)491885;
Includes bibliographical references (page 281) and index.
Subjects: Buildings;
Available copies: 1 / Total copies: 2
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Task analysis survey instrument: definitions of terms, checklist of duties, status profile sheet;a survey instrument of the School Library Manpower Project developed with the Research Division of the National Education Association in a national study to identify the tasks performed by school library personnel in unified service programs at the building level. Phase 1, 1969. by National Education Association of the United States.Research Division.(CARDINAL)166531; School Library Manpower Project.(CARDINAL)121568;
Subjects: Library employees.; School librarians.;
Available copies: 1 / Total copies: 1
On-line resources: Suggest title for digitization;
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Start your own personal training business : your step-by-step guide to success / by Lynn, Jacquelyn.(CARDINAL)665656;
Subjects: Personal trainers; Physical fitness centers;
Available copies: 2 / Total copies: 2
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Starting a business from home : your guide to planning your home start-up, reaching a market and creating a profit / by Barrow, Colin,author.(CARDINAL)354445;
"For aspiring entrepreneurs and business owners, the possibilities are limitless. The flexibility, freedom and cost-effectiveness that starting-up in the home offers means that more and more entrepreneurs are choosing this as the best location to agilely launch their business. Starting a Business from Home gives you the valuable advice you need on how to run a successful business from your own desk and, crucially, how to rise to the challenge of business expansion. Packed with practical advice, Starting a Business from Home covers how to research your market, business ownership and titles issues, raising money and managing your finances, building and operating a website, writing a business plan, preparing your accounts, taking your product to market and expanding overseas--all from your home. Exercises, end of chapter actions and technical resources in the appendices mean that this is the ultimate practical guide for home-based entrepreneurs. Case studies from around the world showcase best practice and provide inspirational stories from successful businesses that began in the home."--Amazon.com.Finding the right business opportunity -- Picking the right business for you -- Researching the market -- Business ownership and title issues -- Operating from home -- Keeping the communication lines open -- Bringing your product and service to market -- Building and using your website -- Doing the numbers -- Raising the money -- Preparing a business plan -- Taking on employees -- Growing profitably -- Starting up overseas -- Appendix 1: Home business help and advice -- Appendix 2: Directory of proven home businesses -- Appendix 3: Home business information resource.
Subjects: Home-based businesses.; Entrepreneurship.; New business enterprises.;
Available copies: 2 / Total copies: 5
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Managing with a conscience : how to improve performance through integrity, trust, and commitment / by Sonnenberg, Frank K.(CARDINAL)198085;
Includes bibliographical references (pages 237-249) and index.1. If a Tree Falls in the Woods ... : Competing in the Age of Intangibles -- 2. From Obedience to Commitment: Building an Organization with Passion -- 3. It's a Good Idea, But ... : Building an Innovative Organization That Reinvents Itself Every Day -- 4. Internal Communication -- More Than Lip Service: Building an Organization with Total Concentration and Focus -- 5. If I Only Had One Client: Building an Organization Devoted to Service Excellence -- 6. Change -- Winning in the Fast Lane: Building an Organization That Adapts Well to Change -- 7. When Fast Isn't Fast Enough: Building an Organization That Responds with Speed -- 8. Partnering -- Entering the Age of Cooperation: Building a Flexible Organization -- 9. Trust Me ... Trust Me Not: Building a Trusting Organization -- 10. Following Your Conscience: A Recipe for Peak Performance.In the turbulent, frenetic, dog-eat-dog environment of the past decade, many believed the only way to achieve success was to be unscrupulous. In the pursuit of short-term profits corporations let their assets deteriorate by mistreating employees, squeezing suppliers, exploiting strategic alliances, and abusing customers. What was forgotten in all this, however, was that such behavior significantly damaged their ability to perform long term. Managing with a Conscience spells out a better option for improving long-term success: restore traditional values and inject trust and integrity into all business practices and relationships. Today, competitive advantage belongs to companies that build trust, vigorously nurture it, and constantly reinforce it to meet tough business challenges. With its practical, values-driven approach, Managing with a Conscience is the blueprint for winning loyalty in the marketplace; building open, honest communication with employees; maintaining high standards of business conduct; and putting integrity back where it belongs, right beside the bottom line.
Subjects: Management.; Business ethics.; Success in business.;
Available copies: 1 / Total copies: 1
On-line resources: Suggest title for digitization;
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Results 11 to 20 of 125 | « previous |