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- El lado fácil de la gente difícil : que la gente conflictiva no te amargue la vida / by Lozano, César,author.(CARDINAL)596469;
Gente difícil -- Todos, en un momento determinado, somos insoportables para alguien -- Detrás de una persona difícil, hay una historia difícil -- Nadie puede hacerte la vida imposible, a menos que tú lo autorices -- Resentidos -- Los indiferentes -- El club de los corazones...¡indeseables! -- Dime con quién andas -- ¡Mis padres no me quieren! -- Una dosis de carisma para agradar a la gente.¿Has sido violento con un conocido o algún familiar por defender tu punto de vista? ¿Conoces a alguien que se comporta prepotente con sus compañeros de trabajo, sin detenerse en sus groserías? ¿Eres de las personas que insultan, hacen comentarios hirientes y, además, alardean de su mala educación? ¿Eres la típica esposa le-pongo-peros-a-todo, vives con un hombre insoportable, no sabes qué hacer con un amigo insufrible? No te preocupes más, este libro es para ti. Con el inigualable estilo que caracteriza al doctor César Lozano: divertido, dinámico y, sobre todo, profundamente sincero y aleccionador, El lado fácil de la gente difícil es el manual indispensable para sobrellevar a personas envidiosas, soberbias, chismosas, a los vampiros emocionales, los chantajistas sentimentales, difamadores y demás seres en peligro de NO extinción. Anécdotas divertidas, emotivas lecciones de vida, explicaciones francas para superar nuestras deficiencias y ejercicios para alejarse cuanto antes del club de los indeseables, llenan las páginas de este libro que ofrece, además, frases matonas para no engancharnos con amarguras y necedades, así como consejos invaluables para aprender a respetar la opinión de los demás, ayudar en lugar de criticar ¡y apoyar en vez de juzgar! El lado fácil de la gente difícil transformará nuestra vida, nos ayudará si somos personas complicadas, poco tolerantes o estamos alejados de nuestros hijos y seres queridos; será la mejor guía para ser una esposa comprensiva, un padre tolerante, una amiga bondadosa o un hijo responsable, el libro ideal para alejarnos de la amargura y ser maravillosamente felices.--Publisher's description.Tolerance. Intelligence. Patience. Caution. Understanding. In his most recent book, beloved author César Lozano teaches us the five key qualities you will need to successfully deal with difficult people. Have you ever resorted to violence to defend your point of view? Do you know someone who lords it over everyone at work, without a care of how offending he or she is? Are you one of those people who revel in hurting and insulting others, and who feels pride in their total lack of manners? Are you the typical wife who finds a "but..." in everything? Is your husband unbearable? Are your friends insufferable? Well, thanks to this book you don't have to suffer anymore! Always entertaining, dynamic, sincere, and instructive, Dr. César Lozano delivers an essential manual to enduring all kinds of negative people: from envious, arrogant and gossipy, to emotional vampires and blackmailers, slanderers, and other harmful beings sadly NOT in danger of extinction. Each and every page of this book is brimming with funny anecdotes, moving life lessons and forthright explanations to help us overcome our own shortcomings; exercises we can practice to permanently hand in our membership to the undesirables club; Lozano s famed frases matonas (killer phrases) to help free ourselves from bitterness and foolishness; as well as valuable advice on learning to respect the opinions of others, being helpful instead of critical, and being supportive rather than judgmental! The Easier Side of Difficult People will transform our lives by assisting us if we are problematic, intolerant, or isolated from our loved ones. It is the best guide to becoming an understanding wife, a tolerant parent, a generous friend or a responsible son or daughter, the ideal tool to relinquish bitterness and create a state of unalloyed happiness.--Publisher's description.- Subjects: Interpersonal conflict.; Interpersonal relations.;
- Available copies: 4 / Total copies: 4
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- Couple skills : making your relationship work / by McKay, Matthew.(CARDINAL)732469; Fanning, Patrick.(CARDINAL)732471; Paleg, Kim.(CARDINAL)375052;
Includes bibliographical references (pages 313-316).Introduction -- Basic skills. Listening. Expressing feelings and scripting needs. Reciprocal reinforcement -- Advanced skills. Clean communication. Identifying and changing cognitive distortions. Negotiation. Problem solving -- Anger and conflict. Assessing and changing aversive strategies. Coping with anger. Coping with an angry partner. Time-out -- Understanding and changing what goes wrong. Identifying schemas about your partner. Old tapes : separating your partner from your parents. Coping with your defenses. Identifying your couple system. Intervening in your system. Expectations and rules. Acceptance and commitment for couples.- Subjects: Interpersonal relations.; Interpersonal communication.;
- Available copies: 2 / Total copies: 3
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- What you feel, you can heal : a guide for enriching relationships / by Gray, John,1951-(CARDINAL)367954;
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- Subjects: Interpersonal relations.; Interpersonal communication.;
- Available copies: 2 / Total copies: 2
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- People skills / by Hawley, Casey Fitts,author.(CARDINAL)706091;
Includes bibliographical references and index.All you need to know about communication basics -- The number-one communication skill: nonverbal communication -- Handling routine conflict, difficult people, and awkward situations -- Building strong, rewarding relationships -- Dealing with differences in communication -- Speaking to groups.People skills -- also known as interpersonal skills -- are key to succeeding in work and in life. Many people struggle with these specific skills, particularly in an increasingly digital world. Idiot's Guides: People Skills offers expert advice on the foundations of effective communication, tips on understanding and maximizing nonverbal communication, ways to handle conflict and difficult conversations, pointers on being more influential and persuasive, and a primer for public speaking to small or large groups.- Subjects: Interpersonal relations.; Interpersonal communication.;
- Available copies: 1 / Total copies: 3
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- People skills 101 : how to have more friends, fewer conflicts, and better relationships by O'Hallaron, Kerry C..;
Have you ever wanted to walk into a room - any room - and OWN it? Have people look your way, smile, whisper your name, and focus attention on you because you are in the room now?... Do you want to get rid of feelings of isolation, once and for all? Do you want others to instantly see the good that you see in yourself? Do you finally want to say goodbye to awkward conversations and become a skilled conversationalist - almost instantly? If so, then you've come to the right place. People Skills 101 is a life changing modern-day twist on Dale Carnegie's timeless classic - learn how to have more friends, show more charisma, and better manage every relationship - all in the comfort of your home. You see, managing relationships doesn't have to be difficult.In fact, it's easier than you think.- Subjects: Interpersonal relations.; Interpersonal communication.;
- Available copies: 1 / Total copies: 1
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- How to talk to customers : create a great impression every time with MAGIC / by Berenbaum, Diane,1956-; Larkin, Tom,1953-;
Includes bibliographical references.Preface -- The essence of MAGIC -- What does MAGIC really mean? -- What are the benefits of MAGIC? -- MAGIC-It's your choice -- Releasing your MAGIC mind-set -- Create a climate for MAGIC relationships -- Build MAGIC relationships -- First steps -- Connect with empathy -- Build customer confidence -- MAGIC words and phrases -- Tragic words and phrases -- Express MAGIC accountability -- Voicemail -- Listening -- Get to the heart: what's the catchpoint? -- Moving on -- Close with the relationship in mind -- Assess your calls with MAGIC -- Handling complaints and difficult situations -- The world of MAGIC -- A culture of exceptional service -- The MAGIC coach -- MAGIC face-to-face -- The MAGIC of relationship selling -- MAGIC in collections and default negotiations -- MAGIC in real life -- Personal stories and lessons for life -- Some final thoughts -- Ackowledgments -- About the authors -- About communico ltd.- Subjects: Customer relations.; Interpersonal relations.;
- © c2007., Jossey-Bass,
- Available copies: 0 / Total copies: 1
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- Meeting and understanding people / by Kleinke, Chris L.(CARDINAL)183631;
Bibliography: pages 218-283.How do we form impressions of others from their physical appearance? How do we interpret their verbal and nonverbal behavior? Meeting and understanding people takes the wealth of research findings psychologists have compiled on these subjects and presents them in a fascinating, often humorous, and always readable form. How to tolerate rejection -- How to open a conversation -- How to make a good impression -- How to gain good will and cooperation -- How to understand and deal with loneliness and shyness -- These are just some of the many questions addressed in this practical guide on how we meet people and present ourselves in a successful manner. The author explains the bias toward physical attractiveness in our society and explores the messages we communicate with our gestures, facial expressions, body language, and eye contact. He provides an up-to-date, comprehensive treatment of attribution theories and offers the reader valuable knowledge concerning the common fallacies and prejudices that are manifest when people make judgements about one another.- Subjects: Interpersonal relations.; Interpersonal attraction.;
- Available copies: 1 / Total copies: 1
- On-line resources: Suggest title for digitization;
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- The ten commandments of relationships / by Cardinal, Catherine,1953-(CARDINAL)645694;
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- Subjects: Interpersonal communication.; Interpersonal relations.;
- Available copies: 1 / Total copies: 1
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- Necessary changes. by McComas, Mary Kay.;
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- Subjects: Fiction.; Interpersonal relations;
- Available copies: 2 / Total copies: 3
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- Dynamic people skills / by Yager, Dexter.(CARDINAL)360775; Ball, Ron.(CARDINAL)360774;
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- Subjects: Interpersonal relations.; Success.;
- Available copies: 1 / Total copies: 1
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